Frequently Asked Questions

TenderFlow offers both tender data and a complete management system. While competitors only provide tender listings, we provide tools to manage the entire tender process from discovery to submission, including document templates, deadline tracking, team collaboration, and comprehensive reporting.

Yes, all plans come with a 14-day free trial. No credit card required to get started. You can explore all features of your chosen plan during the trial period.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle.

We accept all major credit cards through our secure payment gateway. Enterprise customers can arrange invoicing and other payment methods by contacting our sales team.

We take data security seriously. All data is encrypted in transit and at rest. We comply with POPIA (Protection of Personal Information Act) and GDPR regulations. Our servers are located in secure data centers with regular security audits and backups. Learn more about our security measures.

Yes, you can add additional user seats to your subscription. Additional seats are billed pro-rated immediately for the remainder of your billing cycle, then included in your regular billing going forward. You can add seats directly from your subscription management page.

You can cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle. You will retain access to all features until the end of your paid period. Your data will be retained for 30 days after cancellation, after which it will be deleted or anonymized.

Yes, we can create custom enterprise plans for organizations with specific requirements. Custom plans may include dedicated account managers, custom integrations, training, and tailored features. Contact our sales team to discuss your needs.

We provide email support for all users. Higher-tier plans include priority support and dedicated account managers. We also offer comprehensive documentation, video tutorials, and training resources to help you get the most out of TenderFlow.

TenderFlow offers three AI-powered features: AI Tender Analysis extracts requirements, deadlines, evaluation criteria, and compliance needs from tender documents — saving you hours of manual reading. AI Proposal Generator creates professional proposal sections including cover letters, executive summaries, capability statements, and methodology descriptions tailored to each tender. AI Clarification Assistant generates targeted questions to help you resolve ambiguities in tender requirements. Usage limits depend on your subscription plan.

The AI Proposal Generator is a guided 5-step wizard that creates professional tender proposal documents. It uses your company profile data and the extracted tender requirements as context to generate cover letters, executive summaries, capability statements, methodology sections, and company profiles. You can select from custom templates, edit the AI-generated content in a built-in rich text editor, and export the final proposal to Word (.docx) format. Monthly usage is based on your subscription plan.