PROVISION OF CLIENT SERVICES TOLL-FREE LINE FOR A PERIOD OF THREE (3) YEARS WITH AN OPTION TO EXTEND FOR TWO (2) YEARS

o Eastern Cape Liquor Board reserves the right not to make any appointment from the submitted bids.
o ECLB does not bind itself to accept the bid with highest score.
o The ECLB reserves a right to further negotiate the proposed price and /or escalation rate. In the event of negotiations, the process must be concluded within (10) days with the preferred bidder.
o ECLB reserves the right to cancel this bid and pursue an alternative course of action at any time without incurring any liability towards any bidder.
o Bidders are advised that submission of bids gives rise to no contractual obligations on the part of ECLB.